Cheryl Peterson, MSN, RN

Vice President for Nursing Programs, American Nurses Association


Cheryl Peterson, MSN, RN is the Vice President of Nursing Programs at the American Nurses Association. In this role, she is provides senior leadership to the Directors of the departments of Health Policy, the Center for Ethics and Human Rights, and the Minority Fellowship Program. These departments are responsible for guiding policy development, as well as advising the ANA CEO, President, and Membership, on the full range of policy and practice issues facing the nursing profession. As part of her policy portfolio, Ms. Peterson is responsible for managing ANA’s participation within the International Council of Nurses, as well as supporting the development and implementation of quality indicators affecting patients, nurses, and the entire health care team. Since coming to ANA in 1990, Ms. Peterson has developed expertise in several areas including political education and campaign involvement; lobbying issues related to labor, employment, trade and immigration; and policy development on the supply of and demand for nursing services. She has a Bachelor’s of Science in Nursing from the University of Cincinnati and a Master’s of Science in Nursing from Georgetown University.

Craig Clapper

Safety expert


Craig is a partner and strategic consulting services expert with Press Ganey, which he joined in 2015 with Healthcare Performance Improvement (HPI). Now part of Press Ganey, HPI continues to specialize in improving human performance in complex systems using evidence-based methods derived from high-risk industries.

Craig has 30 years of experience improving reliability in nuclear power, transportation, manufacturing and health care. He specializes in cause analysis, reliability improvement and safety culture improvements. He now leads safety culture transformation engagements for health care systems. He is a registered professional engineer in Arizona and is a Certified Manager of Quality and Organizational Excellence by the American Society for Quality (ASQ).

Jennifer Graves, RN, MS

Vice-president, Washington State Nurses Association


Jennifer has been a proud member of the health care community in the Pacific Northwest for her entire, multi-decade career. Before joining Kaiser Permanente as the Vice President for Quality and Safety in both the Northwest and Washington Markets and serving as the Regional Chief Nursing Executive in Washington, Jennifer was the Senior Vice President for Patient Safety and Quality at the Washington State Hospital Association — where she was instrumental in creating a formal partnership for the nearly 200 hospitals across Alaska, Oregon and Washington whose exclusive focus was on reducing harm and improving patient outcomes. Prior to her role at WSHA, she completed a successful tenure as Chief Executive at both Swedish Edmonds and Swedish Ballard.

Jennifer Muhm

Director of Public Affairs, Washington State Nurses Association


Jennifer has worked in public affairs for 20 years, specializing in government relations and political communications. She joined WSNA in late 2016.

In her role as Director of Public Affairs for WSNA, Jennifer led efforts to pass the Rest Breaks and Overtime Protection and Workplace Violence bills in 2019. She served as a key liaison with the Governor’s Office and other state agencies throughout the COVID-19 crisis, fighting for the protections and supports nurses need.

Previously, Jennifer served as the Director of External & Legislative Affairs at Public Health – Seattle & King County and as Vice President of Public Affairs for the Washington Health Foundation. In these positions, Jennifer led government relations and health policy strategy, and cultivated partnerships with external organizations. Her passion is helping others feel empowered to tell their stories and make positive contributions to health policy outcomes.

Jennifer served on the Washington State Public Health Association board for five years, leading its policy and legislative work; and spent a number of years as the Co-Chair of the Public Health Roundtable.

Jennifer holds a Bachelor of Arts from George Washington University in Washington, D.C., and a Master of Public Administration from Seattle University.

Linda Cohen

Professional speaker and consultant


Linda, also known as the “kindness catalyst,” is a professional speaker and consultant. She works with businesses and associations on the ROI of Kindness. She helps leaders improve communication, boost teamwork and improve the client experience through further engagement in acts of kindness. Linda’s first book, “1,000 Mitzvahs: How Small Acts of Kindness Can Heal, Inspire and Change Your Life,” is an inspirational guide to a life of gratitude. Since her book’s publication, she has been interviewed on National Public Radio, NBC and ABC and FOX television.

Linda received her bachelor’s degree from American Jewish University and master’s degree from Brandeis University. Linda is the past president of the Oregon chapter of the National Speakers Association.

Suzanne Gordon

Journalist and author


Suzanne is an award-winning journalist and author who writes about health care delivery and health care systems and patient safety. Her books about nursing’s contribution to health care include “Life Support: Three Nurses on the Front Lines” and “Nursing Against the Odds: How Health Care Cost Cutting, Media Stereotypes, and Medical Hubris Undermine Nurses and Patient Care.” With Bernice Buresh, she is author of “From Silence to Voice: What Nurses Know and Must Communicate to the Public,” which is in its third edition.

Suzanne coined the term “Team Intelligence” to describe the constellation of skills and knowledge needed to build the kind of teams upon which patient safety depends. She is a strong advocate of teamwork, and her own books on the subject have addressed important and complex issues in patient safety.